Improvement of customer satisfaction

In our company, the Quality Assurance Department plays a central role in maintaining and managing the quality management system. The Quality Assurance Department, as an independent department, is responsible for all tasks related to quality assurance. By having a separate department for quality assurance, we create a check and balance system, aiming to improve and strengthen the quality assurance function and provide more reliable products.
The Quality Assurance Department is led by the Quality Assurance Officer, who oversees the heads of the quality assurance departments in each business unit. This centralizes the management of quality-related initiatives and activities. We also collaborate with the Risk Management Office to implement improvement activities such as continuous improvement of critical issues, prevention of quality claims, and enhancement of customer satisfaction throughout the group.

Standards for management of harmful chemical substances are being instituted worldwide, and there are increasing demands for products that do not contain these substances. The Group has set up systems for managing any harmful chemical substances our products in response to customer demands that we meet the European RoHS Directive and the REACH Regulations. We also issue documents concerning substances of environmental concern, guaranteeing that we avoid deliberately using them as additives.