Improvement of customer satisfaction

The “Customer First” concept is uppermost in the Group’s Corporate Philosophy. We’ve identified as a shared guideline for all employees an approach to contributing to corporate growth by providing customers with high-quality, high-performance products.
In particular, since we produce numerous important safety products, including automotive springs, meeting customer demanding standards and providing high quality and peace of mind to society are important corporate missions.
In addition to paying close attention to product quality and safety at all stages of the manufacturing process, ranging from the purchase of materials through to final inspection, we will promote efforts to achieve further quality improvements and meet diverse customer needs at a high level and create value for both customers and society
Our promotion structure is centered on quality assurance sections, through which we maintain and manage the quality management system.
The Quality Assurance Department, an independent section in charge of operations related to overall quality assurance, performs checks and balances to optimize and strengthen quality assurance functions, allowing us to provide even more highly reliable products.
The officers in charge of quality assurance coordinate with the heads of quality assurance sections in individual business sections to centrally manage quality-related initiatives and activities. Working with the Risk Control Department of Line two, they implement Groupwide improvement activities in areas such as continual improvement on priority topics, preventing quality-related complaints and strengthening customer satisfaction.

Standards for management of harmful chemical substances are being instituted worldwide, and there are increasing demands for products that do not contain these substances. The Group has set up systems for managing any harmful chemical substances our products in response to customer demands that we meet the European RoHS Directive and the REACH Regulations. We also issue documents concerning substances of environmental concern, guaranteeing that we avoid deliberately using them as additives.